Customer Care

Payment Methods

We accept VISA, MasterCard, American Express, and Discover credit cards. We also accept Paypal payments.

International Currency Exchange Rates

All prices are listed in USD and currency conversion rates vary daily. Please check with your credit card issuer to determine the current exchange rate, as well as any additional fees you may incur for international orders.

CA Sales Tax

CA sales tax will be applied to orders shipped to California.

Checkout Errors

Please make sure the billing address entered on our site matches exactly to the billing address on your credit card statement. If the addresses differ, your order may not be successfully processed. If your order still runs into an error during checkout, please consider using a PayPal account to complete your transaction. Also, please note that for each denied attempt to purchase on our site, you may see a corresponding pending transaction on your online bank statement. These pending transactions, however, do not affect your account balance and will be dropped within a few business days. If you are unsure your payment went through, please contact us for billing assistance.

Sales Policy

  • Promotional coupon codes cannot be combined; only one promotional code can be used per order.
  • Promotional coupon codes cannot be applied to previous orders.
  • Promotional coupon codes cannot be applied to "flash sale"/style steal promotions.
  • FINAL SALE on red line sale items.

Orders typically ship within 3-4 business days, excluding weekends and holidays. Orders placed during promotional sales may experience slight delays. Once your order has been shipped, you will receive an automated e-mail with your tracking number.


 

US DOMESTIC ORDERS
Shipping Rates & Delivery

 

STANDARD SHIPPING $6.95 2-4 BUSINESS DAYS

While we will do all we can to ensure your order is delivered on time. Shopruche.com cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, Federal Holidays, etc. We also cannot be held responsible for lost packages due to an incorrect address provided during checkout.

 

CANADA ORDERS
Shipping Rates & Delivery

 

Free Standard Shipping on Canadian Orders over $75*
STANDARD SHIPPING $6.95 7-14 BUSINESS DAYS
EXPRESS SHIPPING Add to Cart for Quote 3-5 BUSINESS DAYS
*  Free standard shipping offer is applied if your order reaches $75 only. Taxes, duties, gift cards, promotional codes and shipping charges do not count toward the Free Shipping offer. Free standard shipping offer, valid in Canada only.

Please note that all international orders are subject to VAT and additional customs fees upon delivery. These fees are determined by customs officials and are the responsibility of the buyer. It is at the sole discretion of custom agents to release your package. Note, in rare occasions customs may delay delivery of some packages.

While we do all we can to ensure your order is delivered on time, Shopruche.com cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, US Holidays, etc.

* EXPRESS orders placed before 11 AM PST will ship out same business day. Shipping cost varies by weight and destination. Signature confirmation is required upon delivery.

 

INTERNATIONAL ORDERS
Shipping Rates & Delivery

 

STANDARD SHIPPING * Varies by Weight & Destination 7-21 BUSINESS DAYS
*  Ships via USPS International Standard Shipping
**

Please note that all internationl orders are subject to VAT and additional customs fees upon delivery. These fees are determined by customs officials and are the responsibility of the buyer. It is at the sole discretion of custom agents to release your package. Note, in rare occasions customs may delay delivery of some packages.

While we will do all we can to ensure your order is delivered on time, Shopruche.com cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, US Holidays, etc.

ShopRuche.com currently ships to:

North America
United States / Canada / Mexico
Africa, Middle East, & India
Armenia / Azerbaijan / Bahrain / Botswana / Equatorial Guinea / India / Israel / Jordan / Kuwait / Lebanon / Oman / Qatar / Reunion / Saudi Arabia / Seychelles / South Africa / St. Helena
Asia Pacific
Australia / Brunei Darussalam / Cambodia / China / French Polynesia / Hong Kong/ Indonesia / Japan / Kazakhstan / Laos / Macau / Malaysia / Maldives / New Zealand / Philippines / Republic of China – Taiwan / Republic of Korea, South / Singapore / Thailand / Uzbekistan / Vietnam
Europe
Albania / Andorra / Austria / Belarus / Belgium / Bosnia-Herzegovina / Bulgaria / Croatia / Cyprus / Czech Republic / Denmark / Estonia / Faeroe Islands / Finland / France / Germany / Gibraltar / Greece / Greenland / Hungary / Iceland / Ireland / Italy / Latvia / Liechtenstein / Lithuania / Luxembourg / Macedonia / Miata / Moldova / Monaco / Montenegro / Netherlands / Norway / Poland / Portugal / Romania / Russian Federation / San Marino / Slovakia / Slovenia / Spain / St. Pierre and Miquelon / Sweden / Switzerland / Turkey / Ukraine
Latin America & The Caribbean
Anguilla / Antigua and Barbuda / Argentina / Aruba / Bahamas / Barbados / Belize / Bermuda / Bolivia / Brazil / Cayman Islands / Chile / Colombia / Costa Rica / Dominica / Dominican Republic / Ecuador / El Salvador / Falkland Islands / French Guyana / Grenada / Guadalupe / Guatemala / Guyana / Honduras / Jamaica / Martinique / Mexico / Montserrat / Netherlands Antilles / Nicaragua / Panama / Paraguay / Peru / Saint Kitts and Nevis / Saint Lucia / Saint Vincent and the Grenadines / Suriname / Trinidad and Tobago / Turks and Caicos Islands / Uruguay /Venezuela / Virgin Islands (British)

Please review our Returns & Exchanges Policy and instructions below.All policies described below applies only to online purchases made through our website www.shopruche.com. Thanks and happy shopping!

 

HOW TO MAKE A RETURN

    1. Fill out your Returns & Exchanges Form provided in your order and include it in your return package.
    2. Address your package to:

Ruche Returns
131 N Gilbert St
Fullerton, CA 92833
USA

  1. Send your package back to us via the most affordable shipping method of your choice. If available, we recommend noting the tracking number from your shipping label.
  • Review our Return Criteria below and make sure the items are eligible for return.
  • Each order must have its own return label and package. To return items from multiple orders, please follow steps 1-3 above for each additional return order.

RETURNS & EXCHANGES CRITERIA

  • All Returns & Exchanges must be postmarked within 30 days of the original shipment date.
  • All items must be returned to us in their original, unworn, unwashed, and smoke-free condition.
  • Final sale items cannot be returned or exchanged:
    • Redlined and Flash Sale items
    • Gift Cards
    • Nail polish
    • Hosiery
    • Greeting Cards
    • Underwear
  • If applicable, all items must be returned with their original pieces including but not limited to:
    • Tags
    • Accessories
    • Removable Belts
    • Straps
    • Brooches
    • Bathing suits must be returned with their hygienic liner.
    • Bridal items must be returned with their original packaging
  • Shoes must be returned with their original shoebox. Please pack the shoebox inside another box as the original shoebox must be returned undamaged and postage-free.

TERMS & CONDITIONS

  • Returns & Exchanges will be processed within 5-10 business days upon receipt of the package.
  • The buyer is responsible for all shipping fees. Original and return shipping fees are non-refundable.
  • If you receive a defective or wrong item, please write us at hello@shopruche.com
  • We inspect all Returns & Exchanges and reserve the right to deny or refuse a full refund based on the returned condition.
  • Returns & Exchanges that don't meet our Return Criteria, including return instructions, are subject to delayed processing times, store credit, 20%-50% restocking fee, or denial.
  • You will receive an e-mail confirmation once your Return or Exchange has been processed.
  • By purchasing from shopruche.com, you accept these terms and conditions.
  • Gift cards & Store Credit are not returnable or refundable for cash.
  • Gift Cards & Store Credit can only be used for purchases on our website, www.shopruche.com (link to site)
  • Gift Cards & Store Credit do not expire.
  • Store Credit cannot be transferred to another person or account.
  • Store credit is provided in U.S. Currency
  • To view your Gift Card/Store Credit Balance, log into your account and go to Gift Card/Store Credit in "My Account"

If you have a gift certificate or store credit code, you may apply it in two ways:

Option 1:
  • You may enter the code in your shopping cart and apply it to your order.
Option 2:
  • Log in to your account.
  • Go to the "Gift Card / Store Credit" section of your account.
  • Click the "Click here" link under Have A Gift Card?
  • Enter the Gift Code and click "Redeem Gift Card"
  • Your gift card will now show in the "My Credit Balance" section and will be able to be used for future purchases as long as you are logged into your account.

If you need assistance with your gift certificate or store credit, please contact us and we'll be happy to help you!

We measure our clothes by laying them flat. The majority of our apparel items are junior sized, and their typical measurements are: